Why do you need my selfie?
During the set up process we will ask for a live recording of your face so that we can compare it to the photos of your ID and confirm that it is you activating your Mobile Secure Key. This prevents a fraudster from gaining access to your accounts using a fake copy of your ID. This is a digital version of an ‘in-person’ identity check that happens at a high street branch of a bank.
Your ID photo and selfie recording will be held and protected by Triodos Bank and Fourthline, our digital identity verification partner. Please see our Terms & Conditions for more information and our Privacy Policy for how we hold and protect your data.
Why have I been asked for ID?
When you open an account with us, we need to obtain sufficient proof of your identity and address. We do this to satisfy our legal obligations and protect you, the public and Triodos Bank against fraud and misuse of the banking system. To help us verify your identity, we may use the details you provide to do electronic searches about you at credit reference agencies. They will supply us information from databases, including information from the Electoral Register and fraud prevention agencies.
What forms of ID can I use to set up the Triodos Mobile Banking App?
Acceptable forms of ID vary depending on the issuing country of the documents. If your ID was issued in the United Kingdom we can accept a passport, residence permit or driving licence. The list below outlines what ID can be used when it was issued from another country.
Argentina:
- Passport
Australia:
- Passport
Austria:
- Passport
Belgium:
- Passport
- ID Card
Brazil:
- Passport
Bulgaria:
- Passport
- ID Card
Canada:
- Passport
China (mainland, not including Macao):
- Passport
Croatia:
- Passport
- ID Card
Cyprus:
- Passport
Czech Republic:
- Passport
- ID Card
Denmark:
- Passport
Estonia:
- Passport
Finland:
- Passport
- ID Card
France:
- Passport
- ID Card
Germany:
- Passport
- ID Card
Greece:
- Passport
- ID Card
Hong Kong (CHN):
- Passport
Hungary:
- Passport
- ID Card
Iceland:
- Passport
India:
- Passport
Ireland (Republic of):
- Passport
- ID Card
Italy:
- Passport
- ID Card
Japan:
- Passport
Latvia:
- Passport
- ID Card
Liechtenstein:
- Passport
- ID Card
Luxembourg:
- Passport
- ID Card
Malta:
- Passport
- ID Card
Mauritius:
- Passport
Mexico:
- Passport
Netherlands:
- Passport
- ID Card
New Zealand:
- Passport
Norway:
- Passport
Peru:
- Passport
Poland:
- Passport
- ID Card
Portugal:
- Passport
- ID Card
Romania:
- Passport
- ID Card
Russia:
- Passport
Singapore:
- Passport
Slovakia:
- Passport
Slovenia:
- Passport
- ID Card
South Africa:
- Passport
South Korea:
- Passport
Spain:
- Passport
- ID Card
Sweden:
- Passport
- ID Card
Switzerland:
- Passport
- ID Card
Taiwan:
- Passport
Turkey:
- Passport
United Kingdom:
- Passport
- Residence Permit
- Driving Licence
United States of America:
- Passport
During my application, what happens if I receive an error message when trying to set up my nominated account?
When you input the sort code and account number to set up your nominated account we will check that the details are valid. If we can identify that the sort code or account number are invalid you will receive an error message on the screen.
If this happens please review the account details you have entered to confirm they are correct.