How do I report suspected fraud?
For card related fraud, block your card in the Triodos Mobile Banking App or in Internet Banking. Then, please call us on 0330 355 0355 (or +44 (0)1179 739339 if calling from abroad) to speak to our 24/7 card services department.
For all other fraud issues and queries, we’re available between 8am-6pm on weekdays. At weekends, e-mail [email protected] 12pm-4pm.
We’ll ask you for all relevant information related to the scam, loss or theft and in some cases may ask you to report this to the police.
We’ll advise you on any next steps, and we may provide you with advice to help keep your account secure whilst we investigate.
Where Fraud is confirmed you should also report it to Action Fraud – the UK’s national fraud and cyber crime reporting centre:
- Call: 0300 123 2040
- Report it online: actionfraud.police.uk
What should I do if I suspect fraudulent activity may have taken place on my account?
We take all incidents of fraud or suspected fraud seriously and understand it can be very worrying for our customers. We have systems in place to help monitor and protect against fraud but in some instances you may be concerned about a transaction. If so please contact us as soon as possible. For further information on safeguarding yourself against fraud please see the Take 5 campaign information.
What are Triodos Bank's opening hours?
As an online bank, we don't have any branches or provide counter banking services via the Post Office, but you can call our friendly, Bristol-based contact team on 0330 355 0355 or if abroad on +44 (0)1179 739339.
Opening hours (excluding bank holidays)
- Monday to Friday: 8am-6pm (Thursday: 9am-6pm)
- Weekends: For reporting fraud, email [email protected] 12pm-4pm
- To report your debit card lost or stolen, or if you have a query about any debit card transactions, we are open 24/7