How do I set up the app on my new phone or tablet with my old device?

  1. Log in to the app on your other device and go to ‘More’ > ‘Preferences & Privacy’ > ‘Set up other device’ - this will then display a secure QR code
  2. Click ‘Open QR scanner’ on your old device and scan the QR code
  3. Your old device should then display the name of your new device
  4. If you are happy this is your device, you can click ‘Confirm’ and enter your mobile passcode to approve the set up
  5. You’ll then need to choose a 5-digit passcode on your new device that you will use to log in and authorise - it can be the same as your old device’s passcode, or different
  6. That’s it! Your new device will now be set up with your Triodos accounts and you can log in with the passcode you just chose.

The app will still work on your old device as normal, so if you are replacing or selling your old device, remember to delete the app first.