Why did my Apple Pay payment not work?

To use Apple Pay, contactless payments must be turned on for your card. You can switch this on or off in the Triodos app or in Internet Banking. Go to More (or Self-Service in Internet Banking) > Cards > Contactless Payments.

Apple Pay may also not work for other reasons. For example, your debit card may be blocked, or you may not have enough money in your account.

If you’ve checked all of this and still need help, send us a message in the app or Internet Banking. You can also call us on  0330 355 0355 or +44 (0)117 973 9339 if you are not in the UK.