Why can't I approve a payment in the Triodos App?

If you have a Business Account and your account is set up so that payments must be approved by another authorised user (such as an Account Operator or Account Administrator), you can create the payment in the Triodos App, but it cannot be approved in the app.

The authorised user will need to log in to Internet Banking on another device to review and approve the payment.

If you see the message asking you to log in to Internet Banking, it means the payment requires approval by another authorised user before it can be processed.

Payment approval functionality is not currently available in the Triodos App.