What should I do if I’m unsure if communication is from Triodos Bank?

We will never contact you out of the blue to ask you:

• for your digipass PIN
• for your card number or PIN
• for your mobile app passcode
• to transfer money out of your account
• to click a link in an email to our internet banking
• to download any software onto your PC or mobile phone
• to authorise or cancel card payments through the app, or approve “refunds”

If in doubt, call us on the number on our website.