I hold Power of Attorney for a customer who has died. Can I access their accounts after their death?

When we are notified that a customer has died, all their sole accounts are frozen and internet banking is removed. We also remove Powers of Attorney from the account(s), because the Will or any subsequent Grant of Representation will legally supersede these arrangements.

If you are a personal representative, please complete a Bereavement Notification Form(PDF) and email or post it to us with a copy of the Death Certificate if available. Alternatively, you can call us on 0330 355 0355 or +44 117 973 9339 if calling from abroad.