How do I report my card lost or stolen?

You can report your card lost or stolen and order a replacement in the Triodos Mobile Banking App by going to More > Cards, or in Internet Banking by going to Self-Service > Cards. 

Reporting your card lost or stolen will block your old card. If you had it set up on a digital wallet, your new card will automatically be updated.

If you need more support, please call us on 0330 355 0355 (or +44 (0)1179 739339 if calling from abroad) to speak to our 24/7 card services department. We do not have a facility to offer emergency cash in the instance where your card has been lost or stolen. A new debit card should arrive at your home address within five working days.